Shipping Policy

Everything you need to know about how — and how fast — your order gets to you.

Where do you ship, and what does it cost?

We currently ship within Australia only.

Shipping is free on orders $79 and over. From time to time, we may also offer free shipping as part of a special promotion or launch offer — where this applies, it will be clearly shown at checkout.

For all other orders under $79, shipping is calculated at checkout.

How long will my order take?

GETTING IT READY

We pack and dispatch your order within 1–3 business days.

Orders are not processed or dispatched on weekends or public holidays.

GETTING IT TO YOU

Australia: 5–10 business days

Delivery estimates begin once your order has been dispatched and are estimates only. Actual delivery times may vary depending on your location and carrier conditions.

A NOTE ABOUT THE GLIDE

The Glide contains a rechargeable lithium-ion battery.

Due to carrier requirements for products containing lithium batteries, some shipping services — including Express or air freight — may not be available to all Australian destinations.

Where required, orders containing The Glide will be sent using an approved road service.

Where's my tracking number?

As soon as your order ships, you'll receive an email with your tracking information so you can follow its journey to you.

Didn't receive your tracking email, or the link isn't working? Contact us at hello@elliesmooth.com and we'll help you track it down.

Running a little late?

Every now and then, circumstances outside our control — including carrier delays, public holidays, severe weather or other disruptions — may affect delivery times.

If your order is taking longer than expected, contact us at hello@elliesmooth.com and we'll help investigate it with the carrier.

Can you ship to a P.O. Box or military address?

At this stage, we require a standard Australian street address for delivery.

Some products, particularly The Glide due to its rechargeable lithium-ion battery, may be subject to additional carrier restrictions.

What if my parcel is lost?

If your tracking shows that your order should have arrived but you haven't received it, please contact us at hello@elliesmooth.com with your order number.

We'll investigate the delivery with the carrier and work with you to resolve the issue.

If the parcel is confirmed as lost in transit, we'll arrange an appropriate resolution, which may include a replacement or refund.

What if my address is incorrect?

Please double-check your delivery address before completing your order.

If you notice an error after placing your order, contact us at hello@elliesmooth.com as soon as possible. If your order hasn't yet been dispatched, we'll do our best to update the address for you.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

If an order is returned to us because the address provided was incorrect, incomplete or undeliverable, please contact us and we'll let you know the available options. Additional shipping charges may apply if you would like the order sent again.